contact us 2018-10-01T10:48:43+00:00

CONTACT US

faq’s

Are tile sizes on the website true? 2018-07-25T12:34:04+00:00

Due to size fluctuation in handcrafted products, all measurements are nominal, or approximate.

Can I order a Stellar color in a different finish (gloss, crackle, matte)? 2018-07-25T12:36:15+00:00

Unfortunately, no.  Developing each Stellar glaze is actually a highly scientific process.  It takes the trained eye of our talented ceramist hundreds of hours per color to find the right combination of glaze base, natural stains,  minerals and the perfect firing cycle in our kilns to get exactly the right color.  The end result is that the color and the surface finish are one in the same.

Do Stellar crackle glazes need to be sealed? 2018-07-25T12:36:44+00:00

To create a crackle glaze, the glaze surface actually develops cracks (which do not affect the integrity of the tile).  As a result, crackle glazes are more prone to water staining in wet areas and must be sealed prior to installation.  Resealing the area should be repeated every 6 months to help prevent or delay the effects of water staining, though water staining does not affect the integrity of the tile.

Sealing is also recommended for backsplashes to help prevent staining in the cracks from food splashes while cooking.  Unsealed tile may stain.  Resealing the area should be repeated every 6 months to maintain best appearance.

See the Stellar installation guide for complete information.

What grout and sealer do you recommend? 2018-07-25T13:17:27+00:00

For most products, we don’t recommend specific brands. Your professional installer should be able to recommend products suitable for your installation. For Montage/Chroma and Astoria we do recommend specific products. See the Montage or Astoria Technical Information sheets for specific recommendations.

Can you give me design advice? 2018-09-27T13:53:14+00:00

While we would love to help you design your space, good design advice is given in person by trained designers who can provide design services specific to your space and help you make the right selections.

Nothing can or should replace the experience of seeing and touching samples in your personal environment. We always recommend visiting your local showroom and introducing yourself to one of their experienced designers.

Where can I find a dealer near me? 2018-07-25T12:38:42+00:00

We have over 200 Authorized Dealers in the US and Canada. Go to the Visit a Showroom page to find the dealer nearest you.

Can I place an order with you? 2018-07-25T12:39:29+00:00

All of our products are sold exclusively through Authorized Dealers. To find the showroom nearest you, go to the Visit a Showroom page.

Can I request a sample from you? 2018-07-25T12:39:50+00:00

Samples can be requested from your local showroom. We have over 200 Authorized dealers who will help you select the right product. To find the showroom nearest you, go to the Visit a Showroom page.

Can you give me pricing? 2018-07-25T12:40:17+00:00

All of our products are sold exclusively through Authorized Dealers. They will be happy to provide you with pricing. To find the showroom nearest you, go to the Visit a Showroom page.

How to cut Astoria 2018-09-28T16:10:05+00:00

contact us